Available Services
*Not all service plans are available in all countries.
- Platinum At Purchase**
- Platinum - All-inclusive package where we minimize instrument downtime by offering our highest priority response time and a ready supply of parts.
- Gold - Enhanced coverage, including repair time, annual maintenance, fewer workflow disruptions, and optimized laboratory productivity.
- Silver - To protect your lab with annual on-site maintenance, technical support, and software updates.
**Available only at the time of instrument purchase, Platinum At Purchase is a 12-month platinum-level service plan (unlimited on-site service, one preventative maintenance visit with required materials, and full coverage of repair parts, labor, and travel with 1st tier response) effective after the initial 12-month warranty. Includes a complimentary upgrade of the initial 12-month warranty to platinum-level (1st tier response) and two, four-year FAS tokens. Tokens must be combined to redeem one refresher or advanced training session for the purchased system, contingent on maintaining platinum-level coverage. Subject to Standard Service Terms and Conditions attached to Quote.