Simple Western Service & Support Plans
At Bio-Techne, we know that reliable instruments are the backbone of productive research. Our service and support plans are built to give you confidence, continuity, and control—whether you need complete coverage or selective, budget-friendly support. We offer a full suite of service plans designed to protect your investment, minimize downtime, and maintain peak performance beyond the instrument warranty period. Each tier includes an annual preventive maintenance visit to safeguard performance, while our experienced technicians ensure issues are resolved quickly and effectively. The included annual preventive maintenance inspection ensures your instrument is running at peak performance and up to manufacturer specification for reliable and trustworthy results. With flexible options designed for academic, government, and industry labs alike, our plans protect your investment and help you keep your work on track.
Please note that our policy is to only provide service to instruments purchased directly from ProteinSimple/Bio-Techne. Instruments sourced from third party sellers are not eligible for service coverage.
Service Plan Features
| Feature | Platinum at Purchase | Platinum | Gold | Silver | Depot |
| Maintenance Location | On-site | On-site | On-site | On-site | Depot |
| Annual Preventive Maintenance | ✓ | ✓ | ✓ | ✓ | ✓ at Depot |
| Repair Labor | ✓ | ✓ | ✓ | Not covered | ✓ |
| Repair Travel | ✓ | ✓ | ✓ | Not covered | N/A |
| Repair Parts | ✓ | ✓ | 10% discount | 10% discount | ✓ |
| Shipping & Packing | ✓ | ✓ | ✓ | ✓ | ✓ |
| Software Updates | ✓ | ✓ | ✓ | ✓ | ✓ |
| Technical Support | ✓ | ✓ | ✓ | ✓ | ✓ |
| Scheduling Priority | Priority 1 | Priority 1 | Priority 2 | Priority 3 | N/A |
| Advanced Training Token | ✓ | — | — | — | — |
| Start Time | Immediate from installation | Post Warranty | Post Warranty | Post Warranty | Post Warranty |
| Duration | 2 years from installation | 1 year from purchase | 1 year from purchase | 1 year from purchase | 1 year from purchase |
| Bio-Techne Academy Access | ✓ | ✓ | ✓ | ✓ | ✓ |
For information about purchasing a Service Contract or for more details, please select the appropriate region to reach our regional contracts and training group:
USA & Canada | EMEA | China | India | South East Asia | Australia & New Zealand
Platinum at Purchase
Platinum at Purchase offers exceptional value by delivering uninterrupted Platinum-level service from the moment your instrument is installed. The plan enhances your first-year warranty to full on-site Platinum coverage and continues with a 12-month Platinum service contract, ensuring two years of top-tier support. With unlimited on-site service, full coverage of repair parts, labor, and travel, and one annual preventive maintenance visit with all materials included, this plan provides complete peace of mind. Priority scheduling minimizes downtime, while included advance training tokens support advanced skill development for your team.
Platinum
Our flagship all-inclusive service plan.
Platinum coverage provides on-site repair labor, travel, and parts, plus an annual preventive maintenance visit. First-tier priority ensures rapid response and minimal downtime.
Gold
Gold coverage includes on-site repair labor and travel, plus an annual preventive maintenance visit. Repair parts are quoted and purchased separately.
Silver
Silver provides an annual on-site preventive maintenance visit. All repair labor, parts, and travel are quoted and purchased separately.
Depot
Depot service provides mail-in repair support including repair labor and parts, plus an annual depot PM. Shipping both ways is included.
Service Plans Available by Instrument
| Instrument | Platinum at Purchase | Platinum | Gold | Silver | Depot |
| Abby, Jess | ✓ | ✓ | ✓ | ✓ | ✓ |
| Leo | ✓ | ✓ | ✓ | ✓ | — |
| NanoPro 1000 | — | ✓ | ✓ | ✓ | — |
Meet Our Service Team
Bio-Techne has a team of highly qualified and experienced Field Service Engineers (FSE) and Field Application Scientists (FAS) that are ready to support your organization with your technical requirements. From installations, IQ/OQs, re-qualifications, repairs, troubleshooting, relocations or other activities, we have got you covered!
Training Support
Empower your team with the knowledge they need to use your system to their fullest potential. Whether you prefer face-to-face instruction or remote guidance, our Field Application Scientists deliver hands-on support tailored to your workflow and experience level.
Bringing on new team members? Looking to expand your instrument usage?
The Bio-Techne Academy is your gateway to continuous learning. Explore new-user training with certification, expert workshops, tips and best practices, and a dedicated Owner’s Center packed with key instrument documentation. Registration is simple, free, and open to all users.
New to Bio-Techne? Bringing on new team members? Looking to expand your skills? The Bio-Techne Online Training Academy is your gateway to continuous learning. Explore new-user training with certification, expert workshops, tips and best practices, and a dedicated Owner’s Center packed with key instrument documentation. Registration is simple, free, and open to all users.
